Is the printer securely connected to your computer via a cable? Is the printer securely connected to your computer via a cable?
If a hub or switch is used, disconnect it and connect the printer directly to your computer and try again.
Is the printer to use set as [Default Printer]?
1. Click [Close] on the [Troubleshooting] screen to return to the My Printer main screen.
2. Click [Select Printer] and select the printer you want to use from [Available printers connected with a USB cable].
Are you using the latest printer driver?
Click [Update the printer driver...] on the [Troubleshooting] screen to install the latest printer driver.